Treehouse JobsBanker
Standard Bank Group
Posted 28 days ago
About the role
Standard Bank Group is seeking a Mandarin-speaking Banker to provide virtual banking support to Africa China Banking clients.
The successful candidate will handle customer complaints and complex queries, ensuring timely resolution and a consistent, positive client experience while minimizing customer attrition and reputational risk.
Key Responsibilities
• Resolve customer complaints and complex queries efficiently.
• Ensure a consistent and positive client experience for Africa China Banking customers.
• Follow established complaint management and dispute resolution processes.
• Identity and resolve customer issues while minimizing customer attrition.
• Provide effective support to clients through appropriate service channels.
• Apply knowledge of banking products, services, processes, and procedures to resolve client issues.
Requirements
- • B.Sc. in Social Sciences or a related field.
- • Mandarin-speaking is required.
- • 1-3 years of experience in Operations, Channel, Call Centre, Helpdesk/Service, Support, or Project Implementation and Management.
- • Experience in telecommunications support is an advantage.
- • Understanding of Stanbic IBTC's products and services.
- • Conceptual and practical knowledge of credit procedures, policies, and standards.
- • Computer literacy, particularly in Microsoft Word, Excel, and PowerPoint.
- • Master's Degree or relevant professional certifications are an added advantage.
- Behavioural Competencies
- • Adopting Practical Approaches
- • Articulating Information
- • Challenging Ideas
- • Convincing People
- • Exploring Possibilities
- • Strong communication and active listening skills
- Technical Competencies
- • Banking Processes & Procedures
- • Customer Understanding
- • Consumer Banking Product Knowledge
- • Active Listening
- • Query Resolution
How to apply
Applications go directly to Standard Bank Group. Treehouse Job does not collect your details and never charges for a listing.